Case Study - Smart Waste
Title: EYEfi Automated Incident Management (AIM) technology for emergency management and incident response across Victoria's major freeways and arterials
Organisation: VicRoads - Incident Management Team (IMT)
Location: Victoria's road network, VicRoads Traffic Management Centre and Incident Management Team
Industry Segment: Road and Traffic Authorities, Road Management
Application: Automated Incident Management (AIM), visualisation of incidents, resource tracking and management, job dispatch
Product: EYEfi Spatial Video and AIM plugin
Objective: Managing the State's road infrastructure and related projects is a major challenge for Government and commercial operators. The EYEfi Mobile (Vehicle) solution enables operators to gain instant visibility over incidents and traffic conditions, while also keeping track of their vehicles along with their personnel. In 2011 EYEfi worked closely with VicRoads to extend the capability of the system to help VicRoads with some key issues in the following areas;
The workflow methodology and process of capturing incident information and dispatching and managing resources relating to the incident
The accuracy and completeness of data relating to incidents
Compliancy with the Road Act and management reporting
Location based information relating to the vehicles and resources servicing incidents on the road network
Safety of incident management personnel and the travelling public
The incident management team operates a fleet of incident management vehicles that incorporate camera/video, GPS and communications technologies provided by EYEfi Pty Ltd.
Solution: EYEfi conducted a discovery process with key VicRoads personnel to examine current work practices, workflow and methodology, processes and procedures and the current reporting mechanisms.
EYEfi modified the existing EYEfi Automated Incident Management (AIM) framework to specifically address the key issues identified through the discovery process, and then implemented an agreed set of new capabilities in the EYEfi AIM system plugin that would enable VicRoads with the following key functionalities;
Automated creation of jobs based on an in-vehicle trigger linked to the vehicle's arrowboard
Spatial event triggers and smarts based on the vehicle's location and proximity to incidents
SMS based job dispatch and acknowledgment, with a catch-all feature to ensure the capture of all jobs including ad-hoc jobs
Automated job progress and closure indicators, incident dashboard
Simple management and "one-click" report generation
Outcomes: "The EYEfi system has directly enabled VicRoads to improve our productivity and compliancy, along with added security via the cameras, of our Officers at incident sites” Greg Wylie, Team Leader (retired), Incident Response Team, VicRoads.
With thousands of incidents automatically processed through AIM each month, the EYEfi AIM has provided a catch-all capability for the first time at VicRoads with an uplift of more than 23% in data accuracy.
VicRoads IMV drivers have become more productive, with clearance rates increasing due to the streamlined and automated workflow being hard-wired into the system. The driver-less approach to job creation, dispatch and closure enables the driver to entirely focus on the incident at hand, resulting in improved efficiencies importantly, safety and OH&S outcomes.
VicRoads now has a clear understanding of where their incident management assets and resources are located at any given time, have clear visibility over incidents as they occur in real-time, and can easily capture all data and report on these incidents with confidence and to a high degree of accuracy.